Shipping Policy

Thank you for choosing Handumedia.

We are an online store specializing in dresses, tops, and skirts. As a purely online brand, we value the processing and delivery experience for every order and aim to deliver your goods safely and within a reasonable timeframe.

Below is a complete shipping policy; please read it carefully before placing your order.

Order Processing Process

1️⃣ Order Confirmation

  • After successful payment, a confirmation email will be automatically sent to the email address you provided.
  • If you do not receive the Email, please check your spam/junk mail folder or ensure the confirmation email address is correct.

2️⃣ Order Processing Time

  • Standard processing time is 1–3 business days (Monday to Friday, excluding US public holidays).
  • The processing includes: order information verification, inventory confirmation, product quality inspection, secure packaging, and arranging shipment.
  • During new product launches, promotional events, or holidays, processing time may extend to 3–5 business days.

3️⃣ Shipping Notification

  • After your order ships, you will receive a shipping confirmation email with a tracking number.
  • Logistics information is usually updated to the carrier's system within 24–48 hours.
  • If you have not seen an update on the tracking status after 3 business days, please get in touch with us for assistance.

Please note: The following delivery times are transit times and do not include order processing time.

Delivery Times and Carrier Information by Region

🌎 North America

Applicable Area: United States, Canada, and surrounding areas

Estimated Delivery Time: 7–12 business days

Partner Carriers: USPS, UPS, FedEx

Delivery Notes:

  • Orders within the United States generally have stable delivery times.
  • Canadian orders may require customs clearance; the timeline depends on local policies.
  • Alaska, Hawaii, and remote areas may require an additional 2–5 business days.
  • Delivery times may be extended due to severe weather or holidays.

🌍 Europe

Estimated Delivery Time: 8–15 business days

Partner Carriers: DHL, UPS, Local Postal System

Delivery Notes:

  • European orders typically require import customs clearance.
  • Customs clearance efficiency varies by country and may affect the final delivery time.
  • Logistics processing speeds may be slower in some countries during holiday periods.
  • If additional documents are required for customs clearance, the carrier may contact the recipient.

🌏 Asia

Estimated Delivery Time: 6–12 business days

Partner Carriers: DHL, EMS, Local Postal System

Delivery Notes:

  • Delivery to major cities in East and Southeast Asia is generally faster.
  • Some countries may experience delays of 2–7 business days due to customs inspections.
  • Extra transit time may apply to remote or island areas.

🌊 Oceania

Applicable Areas: Australia, New Zealand, etc.

Estimated Delivery Time: 8–14 business days

Partner Carriers: DHL, Australia Post, NZ Post

Delivery Notes:

  • Delivery times within urban areas are relatively stable.
  • Remote states or rural areas may require an additional 3–6 business days.
  • Customs clearance inspections may incur additional time.

Shipping Costs

  • Shipping costs will be automatically calculated based on the destination country/region during checkout.
  • Some orders may offer free shipping on orders over a certain amount; please refer to the website for details.
  • If your order is shipped separately, you will not incur additional shipping costs.

Customs and Import Taxes

  • International orders may incur customs duties, import taxes, or Value Added Tax (VAT), depending on the destination country's policies.
  • All related costs are the responsibility of the recipient.
  • If a package is returned due to refusal to pay customs duties, the original shipping costs and return shipping fees will not be refunded.

We recommend you familiarize yourself with local import policies before placing your order.

Address Information and Delivery Responsibility

To ensure successful delivery, please note:

  • Please provide a complete and accurate delivery address (including the house number, postal code, and contact phone number).
  • Additional shipping costs may apply if delivery fails or is returned due to an incorrect address.
  • If your package shows as "delivered" but you have not received it, please get in touch with your local carrier for assistance.
  • If your package is lost in transit, we will assist in initiating an investigation with the carrier.

Delivery Delay Notice

The following situations may cause delays:

  • Customs inspection
  • Inclement weather
  • Flight delays
  • Local holidays
  • Peak periods in the logistics system
  • Force majeure

We cannot be held responsible for delays beyond our control, but we will actively assist you in inquiries and follow-ups.

Order Modification and Cancellation

  • If you need to modify your address or cancel your order, please get in touch with us as soon as possible before your order is shipped.
  • Once an order enters the shipping process, the address cannot be changed.
  • Shipped orders cannot be cancelled.

Contact Us

If you have any questions about our delivery policy or shipping status, please contact:

Customer Service Email: handumedia@hotmail.com

We usually reply to your Email within 1–2 business days.

Emails sent on weekends and holidays will be processed on the next business day.

Thank you for choosing Handumedia.
We will continue to optimize our logistics and service to provide you with a smoother, more secure shopping experience.